One QR code at the till
On a table card, a sticker or the receipt. New customers scan it once to join; after that they show their own code and staff scan that instead.
CAFÉS AND COFFEE SHOPS
The tenth coffee is on the card, not on the customer
A coffee counter lives on the same faces coming back. A stamp card is the oldest way of saying that out loud, and it still works — it just needs to survive the washing machine and the busy morning rush.
Why a stamp card still works at a coffee counter
Coffee is a habit with a low ticket and a short cycle. The customer decides again every morning, and the reward only needs to be big enough to tip that decision back towards you once in a while — a free coffee after eight or ten is usually enough.
What makes it fail in practice is friction: a paper card left at home, a stamp that goes missing, a barista who cannot find the punch on a busy morning. Those are the problems a digital card removes, because the customer's phone is already in their hand and the scan takes about a second.
What it looks like behind the counter
A scan per cup, not per table
Staff scan once per purchase. A repeated scan inside a short window is refused rather than silently counted, so a double tap during the rush does not hand out a free coffee.
A reward you control
Eight stamps for a free filter coffee, ten for any drink, or something else entirely. Change it whenever you like — the change applies from then on.
The regular who stopped coming
If someone who opted in has not been in for a set number of days, they get one short win-back email. That is usually the whole point for a coffee shop: the person who moved offices and forgot about you.
Being straight about the limits
Autivia does not connect to your till or card machine, so it cannot stamp automatically from a payment. Staff scan, which is deliberate: it is one action, and it works with whatever till you already have.
Coffee shops usually run one programme per counter. If you have three shops, that is three programmes with their own customers and their own numbers — quoted together, and reported separately.
Café questions
Can it work at a busy morning peak?
That is the case it was designed for: one scan per purchase, no typing, no searching for a name. If it took longer than handing over the coffee, it would not get used.
Do we still need paper cards?
Some shops run both for a while for customers who prefer paper. Autivia only reports on the digital ones, so the two sets of numbers are not comparable.
Does it work with a loyalty scheme we already run?
It can, as long as staff stamp one system per customer at the counter. Two parallel digital programmes at one till is where mistakes start.
Tell us your coffee reward
Free coffee after how many? We will set it up exactly that way, and you can change it later.