LOYALTY PROGRAMMES · UPDATED 27 SEPTEMBER 2026
Service terms
Business details and complaints
Autivia is a trading name of S.H. Services.
Dutch Chamber of Commerce number: 69367604.
VAT identification number: pending confirmation.
The visiting address is shielded in the Dutch Business Register because it is also a home address.
Send questions, privacy requests and complaints to shahraze.haider@gmail.com. For a complaint, include your business name, what happened and the resolution you want. Autivia will acknowledge it and respond as soon as possible.
What Autivia provides
Autivia provides a digital loyalty programme for a business location: a branded loyalty card with a unique QR code per member, a counter scanner for staff, a stamp or spend-based points programme, stamp milestone bonuses, consent-based reminder emails and neutral Google review invitations on the browser card, an owner dashboard with CSV export, and a monthly report. Setup is done with a person, not through a self-service checkout.
Prices
Autivia costs €49 per location per month, plus a one-off €99 assisted setup per business. The optional Autivia Managed tier costs €99 per location per month with the same €99 setup, and adds one monthly human review of your numbers with three practical recommendations and one agreed programme adjustment.
Prices include VAT. The setup fee covers building the programme with you: the reward and stamp rules, staff accounts, the QR code for the counter, and the card branding. Subscriptions run month to month and renew until cancelled.
The included allowance
Each location includes up to 2,500 enrolled customers and up to 5,000 marketing emails per month. Transactional messages (the card link, the confirmation and the unsubscribe) do not count against the email allowance. If a programme outgrows these numbers, we quote the next step and you decide. Nothing is switched off and nothing is billed as a silent overage, and unused allowance does not roll over.
What is not included
Not included, and available separately if we agree it: website work or a new website, paid advertising, paid listings or directory submissions, bulk citation work, suspension appeals, historical review backlogs, call tracking, back-office systems, additional locations, and app-store applications. Autivia is not a till or a payment provider: it never processes a transaction and does not integrate with your POS.
Setting up and going live
A request through the form costs nothing and commits you to nothing. We reply, we agree what the programme will do, and only then does the setup fee and the first month become payable. You supply accurate business details, the reward you want, and the staff who will use the scanner. Your customer relationships and your existing customer data stay yours.
Cancellation
Cancel before your next renewal using the contact details in your setup email. A period you have already paid for stays active until it ends. Cancelling does not automatically refund an already-paid period, and your statutory rights are unaffected.
Wallet passes
The browser card works when your programme goes live. Autivia manages shared Apple Developer and Google Wallet issuer infrastructure and covers its provider costs within the published plan allowance. Your business does not need separate issuer accounts. Wallet issuance requires provider configuration and device verification; until completed, customers use the browser card.
Autivia configures and tests the shared email sender during onboarding and covers email-provider costs within the published allowance. Your business does not need a separate Resend subscription. Follow-ups are enabled after sender verification and delivery checks. Win-back emails and points-expiry reminders only go to customers who opted in. Google review invitations appear on the browser card. Autivia does not use your customers' data for its own marketing.
What we do not promise
We do not guarantee rankings, review counts, customer numbers, enquiries or revenue, and nothing on this site promises them. Rewards, staff habits and your customers decide the outcome. Third-party platforms such as Apple, Google and your email provider control their own availability and publication decisions. Autivia is an independent service provider and is not affiliated with or endorsed by Apple, Google or any other platform mentioned on this site.
Your content and your customers
You confirm that you may use the information and images you give us, and that your reward is described honestly to your customers. You are the controller of your customers' personal data; Autivia processes it on your instructions. Review requests must seek honest feedback from real customers, and no reward may depend on leaving a review or its sentiment.
Support
Questions about the programme get a reply within one working day. The Managed tier includes the monthly review; on the standard tier you run the programme yourself and can still ask questions.